Monitoring Service Terms and Conditions

● There is a minimum 12 month period contract from the date commissioned with Fort Security Systems Pty Ltd that we must provide Back to Base or App Only with the premises advised. If you require a cancellation before the 12 months is up, you are required to pay a cancellation fee of $50+GST.
● There is no refunds/credits given for any Back To Base provided once you have paid for the payment term as per your instructions, you must cancel before your next invoice is issued, cancellations must be in writing no verbal cancellations will be accepted. Each month is on at a 31 day calculation.
● If an invoice is not paid with in the terms given, the service will be cancelled after a 24 hour notice has been served to the email and/or via phone text message.
● Patrols to attend a Metro alarm response, are $100.00. Patrols to attend a Country alarm response, are $130.00 . Patrols to attend a Regional alarm response are to be advised but are estimated at $170.00. Please insure all follow up contacts answer their calls for confirmation of the alarm going off. It is protocol that a patrol is to be sent out if no contact has been made with the owner or listed contacts of the premises unless notified otherwise on application.
● Metro alarm response times: Mon-Sun 06:00-18:00 Alarm response time is 90 mins. Mon-Sun 18:00-06:00 Alarm response time is 45mins. Country alarm response times can be up to but not limited to the maximum number of days of 3days, there is no standard for country patrols.
● Both of the response times are under the ASIAL (Australian Security Industry Association Limited) Standards. If a patrol is delayed and the response time is expected to exceed the above time, we are advised by the responding patrol company of the delay - we will attempt again to make contact with the client to advise of the delay and expected ETA. If contact cannot be made with the client to advise of an expected delay, we will get the patrol company to continue.